Shipping & Returns Policy

Shipping Policy

Delivery

We offer free shipping worldwide.

We will deliver the goods to the address you provide on the order form. Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.

If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, it then becomes the buyer’s responsibility to arrange re-delivery or personal collection of the goods from their courier depot.

We ship promptly and efficiently. We ship our products within 5 business days following the receipt of payment. Note: On occasion, a product may become out of stock, in this case, you will be contacted and advised of an ETA and the product will ship as soon as possible.

All our items are professionally packaged for safe delivery.

Delivery Time

Any items we send nationally will be shipped within 5 business days of your order and with the customer within 7 – 10 working days depending on where you live.

Our preferred courier company is DHL Express.

Undeliverable Orders

If for some reason, you provide the wrong address details, or if your local postal service cannot provide delivery of your shipment, your order will be returned to the DHL Express Delivery Center. You will be contacted by a customer service representative from Defytime Ltd via the provided e-mail or phone number you gave when you placed your order.

International Orders & Shipping Policy

Payments will be settled in US Dollars.

Whenever you place an order to be shipped outside New Zealand, your order will be processed the day it is received and shipped the next business day via DHL Express.